FAQs

Simply send us an email to commercialecgp@gmail.com and we will get back to you within 24 hours

Send us an email to commercialecgp@gmail.com as soon as possible. Declare your order number, received in the first email, so that we can provide the best service.

Please remember that orders cannot be changed or canceled once they have already been packed or shipped.

First of all, try checking the unwanted messages section in your email inbox. If it doesn't appear there either, you can always contact us so we can send you a new confirmation email!

ABSOLUTELY NOT! All shipments are FREE for the entire catalog and throughout Italy

For further information please consult our shipping information!

Please see ours shipping information!

Absolutely yes! Simply enter your tracking number on our tracking page: Track your order here

If you can't find your tracking number, you can always contact us.

First of all, try checking the unwanted messages section in your email inbox. If it doesn't appear there either, you can always contact us so we can resend it to you!

You can pay by credit/debit card. Also in installments from 12 to 84 months or up to 12 months at ZERO INTEREST. Convenient, Fast and 100% Secure Payments

Yes, all prices (including VAT) are already included in the price!

Absolutely! Once we have received the package and verified the contents, you will receive a full refund.

See our returns page for more information: Refund Policy

As soon as possible after we have received and checked the package and that everything is correct, you will receive the refund within a maximum of 72 hours.