Detailed Purchasing Guide on the CGP Group Shop
Welcome to the complete purchasing guide on our online shop CGP Group! We've created an easy and secure shopping experience to help you find the best residential water purification products.
Below you will find all the information you need to complete your purchase, including payment methods, offers, shipping and management of returns and refunds.
1. Navigation and Choice of Products
Navigating our site is simple:
- Use the search bar to quickly find a specific product, or browse the available categories in the main menu.
- Click on the product to see all the details, including description, technical features and customer reviews.
2. Adding Products to Cart
Once you have found the product you want to purchase:
- Select the desired quantity and click on Add to cart.
- You can continue shopping or go straight to Cart to review your products.
- If you have a discount code, enter it in the appropriate field to apply the offer.
3. Consumer Protection with TrustedShops
We are proud to announce that CGP Group is certified by TrustedShops, a leading consumer protection company.
This means that by purchasing from us, you are protected by a guarantee that attests to our seriousness, professionalism and ethics as a company. You can shop with complete peace of mind, knowing that we have been recognized as a trusted seller.
4. Payment Methods
We offer a wide range of payment methods to make your purchase simple and secure. Here are all the available options:
- Credit/Debit Card: We accept all major cards (Visa, Mastercard, American Express).
- PayPal: If you have a PayPal account, you can pay in just a few clicks (even in 3 interest-free installments).
- Bank transfer: You can pay by bank transfer, and you will receive the bank details upon confirmation of the order.
- Klarna - 3 Zero Interest Installments: You can split the payment into 3 interest-free installments.
- Satispay: A quick and safe solution for your purchases.
- Heylight: With this option you can split the payment up to 12 interest-free installments.
- Encoding: If you want a longer-term loan, you can choose Codifis with installments of up to 84 months, with an interest rate of 7%.
All payments are protected by the highest standards of security and encryption, to guarantee you a safe and worry-free transaction.
5. Shipping
We offer a reliable and fast shipping service. Here are the details on our shipping methods:
- Free shipping: It's free throughout Italy with expected times of 5 - 10 days.
After completing your order, you will receive an email with the tracking number to track your package.
6. Offers and Promotions
On our site you will always find periodic offers and promotions. Here are some tips for saving:
- Discount Codes: Enter your discount code in the cart to get an immediate discount.
- Special Offers: Visit the section Offers to discover exclusive discounts.
- Newsletter: Sign up for our newsletter to receive preview offers.
7. How to Proceed with Payment
When you are ready to complete your purchase:
- Go to the page Cart and click on Conclude Order.
- Enter the shipping address and select your preferred shipping method.
- Choose your payment method: Card, PayPal, Klarna, Satispay, Heylight or Codifis.
- On the page Checkout, check all the details and click on Pay Now to finalize the purchase.
You will receive an order confirmation via email with all the purchase details.
8. Returns and Refunds
If for any reason you are not satisfied with your purchase, you can return the products purchased within 14 days of delivery, provided they are in the same condition you received them. Here's how to do it:
- Contact us to the email address commercialecgp@gmail.com or call us at +39 3895705275 to start the return procedure.
- Send us the product together with your receipt or proof of purchase.
- Once your return has been received and inspected, we will send you a refund confirmation email.
N.B: Returns ARE NOT ACCEPTED even within 14 days in case of change of mind.
9. Customer Support
Do you need assistance? Our team is at your disposal to answer any questions:
- E-mail: commercialcgp@gmail.com
- Telephone: +39 3895705275
- Live Chat Whats App: Available directly on the site during opening hours.